Refund & Cancellation Policy

• Standard ticket (₹99): non-refundable once we have emailed your session join link. If the link was never sent, or we cancel the session and do not replace it, we refund the ticket.
• VIP upgrade (₹199): 30-day satisfaction guarantee. Email us within 30 days of the VIP payment if you feel it is not worth it, and we will refund the VIP amount you paid.
• Not attending the live session after the join link was sent is a cancellation of attendance. It does not refund a delivered standard ticket.

The standard ticket reserves your seat for the live masterclass on Saturday, 17 October 2026, 8:00 PM – 10:00 PM IST (2 Hours) and pays for digital delivery of the confirmation and join link to the email you registered with. In the normal case that email goes out shortly after Razorpay or Cashfree confirms payment.

• Before the join link is sent. Email support@grogrip.com and ask to cancel. If we have not yet sent the session link or other access, we will refund the ₹99 ticket to the original payment method.
• After the join link is sent. Delivery of the digital seat is complete. The standard ticket is then non-refundable, including if you later decide not to attend, miss the session, or join late.
• If we do not deliver. If payment succeeds and we never send a join link, or we cancel the live session and do not give you a rescheduled session with the same access, we refund the standard ticket in full.
• If we reschedule. Your ticket remains valid for the new date and time. You do not need to pay again.

Choosing not to attend is not the same as a failed delivery. The recording of the session is part of the VIP upgrade, not the standard ticket. If you cannot attend live, you can upgrade to VIP for the recording and other digital bonuses, subject to the VIP terms below.

VIP is a separate digital purchase. The upgrade page states a 30-day satisfaction guarantee: if you feel it is not worth it, email us within 30 days and we will make it right. For this policy, “make it right” means a refund of the VIP amount you actually paid.

• The 30 days start on the date the VIP payment succeeds.
• Email support@grogrip.com inside that window. A request sent on day 30 is on time.
• We refund the VIP fee shown on your payment receipt (currently ₹199 unless a different VIP price was charged at checkout).
• After the refund is approved, we withdraw VIP-only access, including the recording, templates, resource vault, community, and VIP session where those were provided.
• The guarantee applies to the VIP payment. It does not automatically refund a standard ₹99 ticket if the join link for that ticket was already delivered. Ask for both in the same email if you believe the standard ticket itself was not delivered.

This guarantee is not reduced because you opened the files or attended the VIP session. If you are unsatisfied within 30 days, email us.

Live attendance. You may tell us you will not join the live session. That cancels your plan to attend. If the join link has already been sent, it does not cancel the contract for the standard ticket and it is not a refund. The seat was delivered digitally when the link was emailed.

VIP digital products. VIP is not a physical booking you “cancel” by skipping a call. It is digital access, and the way to cancel it for a refund is the 30-day satisfaction guarantee above. After 30 days, the VIP fee is not refundable, except where we failed to provide the VIP access you paid for or where Indian consumer law requires a refund.

Send one email to support@grogrip.com with:

• Your full name.
• The email and phone number used at registration.
• Whether the request is for the standard ticket, the VIP upgrade, or both.
• The payment date, amount, and the order or payment id from Razorpay or Cashfree.
• A short reason, so we can see whether the join link was delivered or the request is a VIP guarantee claim.

You can also start from the Contact page. That form opens an email to the same address. We do not take refund requests over social media.

• We acknowledge your email within 2 business days.
• If the request matches this policy, we approve it and initiate the refund within 5 to 7 business days of that acknowledgement.
• Razorpay / Cashfree then sends the credit back to the original UPI ID, card, or bank account. Banks and UPI apps commonly take a further 5 to 10 business days after we initiate the refund. We cannot shorten the time a bank or UPI app takes to credit you.
• Refunds go to the original payment method. We do not send them to a different account.

Support hours are Monday to Saturday, 10:00 AM – 7:00 PM IST. Emails received outside those hours are handled on the next business day.

If you were charged twice for the same order, email us with both payment ids and we will refund the duplicate. Please write to us before raising a chargeback, so we can refund a valid claim faster. A chargeback does not replace this policy, and we may share the delivery email and this page with the payment processor while the dispute is reviewed.